Rita drives the same shift for the AFTS everyday, from 8-5pm. She drives eight hour shifts, with a fifteen minute break every two hours. After feeding her dogs and securing them in the kennel behind her house, Rita leaves for work. She drives to the bus station, although occasionally she also rides the bus to work. Itís about 15 minutes in the car, and 30 to 45 by bus. When Rita gets to work, she walks through her bus, making sure itís clean (she also does this before turning it over to the evening driver), and picking up any trash. Then, she pulls the bus out of the garage and over to the waiting area at the AFTS headquarters. From there, she starts her route.

During breaks, she likes to stretch her legs and get out of the bus. Occasionally, she will run to the corner store near by and pick up something to drink or a snack, but mostly she stays near the bus. After completing her last route, Rita returns the bus to AFTS headquarters, gets in her car, and heads home. At home, she makes dinner, feeds her dogs and curls up with a good book or a television program and generally relaxes for the evening. At about 9:00pm, Rita likes to go online to to check her email to see if her grand kids have sent her a note - they set this up for her one summer break so they could keep in touch. Once in a while, she sees this ad to install a route finding plugin - she has no idea what a plugin is, but the word 'route' always catches her eye. She clicked on it once and read what it was all about, but decided not to install it - what ever that means - because she figured she knew her way around pretty well she did not much help with that.